NEW PROGRAMS AND SERVICES

•  New service: cultural intermediaries : The cultural intermediaries are trained community workers that increase our access to communities and help for the victims.
•  New program on sexual violence : This year we launched a new campaign which includes multilingual tools on the issue of sexual violence in the context of intimate partner relationships.
•  website : This is a multilingual site and includes information on services, activities and publications. 

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• 484 individuals, benefitted from our intervention and support services.
• The centres in Montreal and in Laval handled   28, 697 calls this year.

 CLIENT PROFILE

• 96%  of our clients come from different ethnic backgrounds
• 67% are from Montreal, including CDN, St. Laurent, Cartierville, Park Extension, East End, Mile End and Lasalle
• 43% of our cases represent monoparental families headed by single mothers
• 49% are women 20-39 years of age & 42% are women 40-59 years of age
• 52% of our clients are referred from the existing  social services, including CLSC’S, hospitals, the police and community centers
• 43% came through word of mouth and our community outreach program
• 5% came from Athena´s House
• 17% of the clients could only speak in a language other than English or French

SERVICES FOR WOMEN

• 1 440 telephone consultations 
• 845 advocacy services
• 287 individual consultations
• 46 legal clinics
• 64 accompaniments
• 9 home visits for women

SERVICES & ACTIVITIES FOR CHILDREN EXPOSED TO VIOLENCE

• 162 children exposed to family violence were recorded at our centers.
• 6 children exposed to conjugal violence benefited from our new art therapy program.
• 18 consultations with children and 9 family consultations with children and their mothers were given. 

SPECIALIZED SERVICES - LANGUAGES OTHER THAN FRENCH

• Support group for women victims, in Greek, and Spanish
• Support group for women victims of intimate partner sexual violence in English 
• The cultural intermediairy service was used for 97 consultations: Arabic, Farsi, Russian and Punjabi

ACTIVITIES FOR CLIENTS THAT INCLUDED ECONOMIC ASSISTANCE

•    Christmas activity - December 17, 2009 : 202 people benefited
•    Easter activity: March 31, 2009 : 115 individuals benefited

FUND RAINSING & COMMUNITY SUPPORTFUFUNFUNDRAISING

• May 13: Launch of Annual Membership Drive
• November 08: 16th Annual Art Auction

MEDIA & COMMUNITY OUTREACH PROGRAMS

MEDIA

• The Shield's community outreach program on CONJUGAL/FAMILY VIOLENCE was publicised by The Suburban, Corriere Italiano and Hellas Spectrum (CJNT)
• The Shield's multilingual PSA on SEXUAL VIOLENCE was played on CJNT Montreal, Radio Centre-Ville and CFMB Montreal.

INFORMATION SESSIONS

• CONJUGAL/FAMILY VIOLENCE: 19 information sessions to a total of 482 participants in French, English and 6 ethnic languages 
• SEXUAL VIOLENCE: 6 information sessions to a total of 129 participants. They were given in French and 5 ethnic languages.

PRESENTATIONS

• 14 presentations were given to 437 service providers in the existing network about the Shield's multilingual services.

NETWORKING

• The Shield was implicated in 12 committees in Montreal and Laval

SPECIAL EVENTS

• MONTREAL-Launch of the multilingual public awareness campaing on sexual violence entitled "Do you have a secret?" September 15, 2009 at Ogilvy's Tudor Hall
• LAVAL-Press conference for a new telephone line to provide information in 13 languages to victims seeking resources in Laval. November 24, 2009 at the Laval Police Headquarters

 VOLUNTEER IMPLICATION

•  300 volunteers contributed 6076 volunteer hours

 EMPLOYEE AND VOLUNTEER TRAINING

• 2497 hours were spent on training for volunteers, interns and employees

FRENCH COURSES

• 56 people in our French language courses and they represented 24 ethnic communities.

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We handled 131 cases in Laval this year, representing 25% of our total cases at the external services. The Laval offices handled 5,646 calls this year.

 from this number:

• 100% of our clients were women;
• 69% were between 30-49 years of age;
• 65% preferred English as their language of communication, 26% Greek and 6% French;
• 40% were of Greek origins and 53% of other origins which includes Arab, Hispanic, Armenian, and South Asian; 
• 41% were referred from word of mouth & 30% from the existing social services and community organizations;
• 32 children witnesses to violence were registered by our organization;

 CLIENT SERVICES

• 618 telephone consultations
• 24 referrals
• 102 active listening
• 27 accompaniments;
• 120 individual consultations
• 11 youth consultations
• 1 family consultations (mother and children)
• 10 legal clinics
• 6 home visits
• 140 cases of advocacy

SPECIALIZED SERVICES

• Support group for women victims of conjugal violence, in Greek
• Clients were given numerous consultations in languages other than French & English

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